KPI Manager

Part 3 showed you how to consume the operational dashboard. This is the other half: how to build your own work order KPIs in MAS 9. The KPI Manager application, custom queries against any Maximo object, refresh intervals, green/yellow/red thresholds, trend calculations, matching a KPI to the right card type, and the MAS 9.1 ability for KPI services to return JSON from an external API.

Venkat AchantaJul 15, 2026Part 4 of 6

BIRT is not formally deprecated in MAS 9 and your existing work order reports still run. The upgrade mistake is treating the report catalog as a rebuild backlog. Here's how to rationalize WO reporting into KPI Manager cards, keep the reports that must stay reports, and know exactly when Cognos Analytics earns the job.

Venkat Achanta

A six-part edge-filler series on the Work Order changes that the standard MAS 9 Manage guides skip: the Service Request RBA, the Approvals application and electronic signatures, the Operational Dashboard and out-of-the-box WO KPIs, custom KPI creation, rationalizing BIRT into KPI Manager, and the new WO REST and Kafka integration surface.

Venkat Achanta